COMPLAINT MANAGEMENT

An independent-auto-dealer-centric customer feedback and satisfaction measurement system designed to protect your online reputation, disarm dissatisfied customers, and help you comply with the myriad of government regulations.


1: DEALERSOCKET IS THE ONLY CRM WITH A COMPLAINT MANAGEMENT PLATFORM


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CSI/SOCIAL SURVEY – Manage your CSI follow-up process with integrated e-surveys to pinpoint successes and opportunities for improvement at your dealership. Receive immediate feedback from customers via customizable e-surveys to respond in real-time.

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INCIDENT TRACKING – Automatically escalate negative survey responses, customer complaints, and outstanding open items to the appropriate rep. Easily view and track the advancement of all CSI issues from inception to resolution.

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ONLINE REPUTATION MANAGEMENT – Direct positive survey responses via automated emails to the review sites of your choosing to proactively improve your online reputation.

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MEASURE – Measure your dealership’s track record surrounding customer complaint resolutions and trends by rep, department, or dealership based on business rules that you define.

Learn More About DealerSocket's Suite of Dealership Software

DealerSocket offers a suite of products that can help you get the most out of your dealership.

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