Your customers have come to expect the same seamless customer experience they have with retail giants from automotive dealerships like yours. Learn how to deliver what your customers expect with a connected technology platform that drives performance at every turn.
Discovering the right vehicle
As they look for their next vehicle purchase, buyers are heavily researching which vehicle is right for them.
Your website (or “digital showroom”) is the first stop for the majority of your potential customers, usually on mobile — and that’s becoming increasingly true for social media as well.
The power of a connected website
The car-buying journey starts with your website, which should be connected to the rest of your automotive software.
Most dealers are spending quite a bit on 'digital retail' because they're panicking. But they're not looking at it end-to-end in terms of giving web users a good experience or funneling those users to the site.
Emily Spellman
Director of Digital Marketing, Circle Buick GMC
Learning everything there is to know
As they research options and gather data, your customers want to start learning more about pricing & special offers — and they want to do it on their terms.
CRM-integrated communication channels like chat, texting, and phone calls are crucial to a personalized customer experience during a time when in-person visits may not be possible.
Starting meaningful (text) conversations
Your dealership can start (and continue) meaningful text conversations with SocketTalk from DealerSocket's CRM, and integrated texting tool that delivers seamless connectivity and provides accountability across your sales team.
Taking control
Your customers want the freedom to choose their pricing & financing options, and with truly connected digital retail software, they can have it at their fingertips.
To see how your dealership can make the most out of its digital retail tool, click below to download "7 Ways Digital Retail Sustains & Stimulates Consumer Demand."
Validating the next step
"Seamless" is the key to an exceptional experience, and it's what your customers have come to expect. Connected technology helps your dealership move from research to setting appointments to taking a test drive.
And they don't necessarily need to visit your store.
DealerSocket’s automated text appointment confirmation is convenient for both the salesperson and the customer. It addresses the way many consumers want to do business now.
Maryann Charbonneau
Training and CRM Consultant, Destination Auto Group
In the driver's seat
When in-store visits aren't guaranteed, see how the delivery test drive can revolutionize the way you connect with your customers (and the way you connect them with their next car).
Time to buy
Everyone loves a good match, and when the price & payment quoted to a customer via your digital retail tool matches what they see when you desk the deal, everybody wins.
When it's time to buy, spending long hours in the dealership is a thing of the past with a fully remote buying experience.
From click to quote
DealerSocket's CRM has recently renovated its Desking tool, which gives you the power to connect the data from your digital retail tool to your deal jacket, giving your customer that seamless experience they deserve.
If Auto/Mate didn't offer this option (Remote eDEAL), we would have remained shut down, dead in the water.
Aaron Hobaugh
Senior Manager, Blue Knob Auto Group
Signing on the (electronic) dotted line
Remote eDEAL from Auto/Mate DMS gives your customers the option to review everything digitally and sign their paperwork from ANYWHERE — whether it's the couch, the beach, or even lunch break.
That's what we call an exceptional customer experience.
Returning to your dealership
Restarting the cycle of value after a vehicle sale depends on how strong your data is, and what you do with it.
Customers who are truly connected to your dealership ought to have a relationship with you and will appreciate personalized & compelling messages tailored to them.
Restarting the cycle
Re-connecting with past customers is easy when your data mining tool is as powerful as RevenueRadar.
See how your sales team can easily highlight opportunities and make cant-miss offers to generate valuable return business with these best practices & strategies.
RevenueRadar is a gold mine. It sends a notification letting you know your customer is in equity or could qualify for smart payments or interest rates, even service or a trade-in event. And it provides you with those leads right when that event occurs.
Myda Fuentes
VDBC, Sr. Team Lead, Qvale Auto Group
Ready for a new choice?
It’s time to see why a partnership with DealerSocket is a game-changer. Our recent acquisition of Auto/Mate DMS means that we now provide connected, end-to-end software solutions that complement every stage of the buyer’s journey.
Are you ready to take your dealership to the next level?