Multi Factor Authentication for FEX PAY

The Gramm-Leach-Bliley Act requires Financial Institutions – Companies that offer consumers financial products or services like loans, financial, investment advice, or insurance to explain the information sharing practices to their customers and to safeguard sensitive data.

The Privacy Rule applies to car dealers who:

Extend credit to someone (for example, through a retail installment contract) in connection with the purchase of a car for personal, family, or household use
Arrange for someone to finance or lease a car for personal, family, or household use
Provide financial advice or counseling to individuals

FEX PAY is being upgraded with Multi Factor Authentication to be GLBA compliant. The training guide details the changes on various login and other flows.

First Login to FEX PAY

The below steps must be carried out when an existing user tries to log into FEX PAY post Multi Factor Authentication feature turned ON

1. Enter the URL https://www.myfexaccount.com/ on your browser

2. Click on Login

3. Enter your existing email address and password, click on the Sign in button

4. Setup Multi Factor Authentication

5. Capture the Country and Phone number if SMS/Text is used as a Multi Factor Authentication option

6. Capture the code received. A success message is received if the code has been verified successfully

7. Scan the QR code displayed on screen if Authenticator App has been selected as a method for Multi Factor Authentication and enter the code

8. On successful configuration the user is directed to the FEX PAY home /default landing page

9. Click Log Off to end the session and be redirected to the Login Page

Subsequent Login to FEX PAY

The below steps must be carried out when a user tries to log into FEX PAY

1. Enter the URL https://www.myfexaccount.com/ on your browser

2. Click on Login

3. Enter your email address and existing password and click on the Sign in button

4. Select a method to perform Multi Factor Authentication

5. Enter the code based on the Authentication method selected

6. Users will be redirected to FEX PAY home page /default page once the authorization is confirmed

7. Click Log Off to end the session and be redirected to the Login Page

New User Registration

The below steps must be taken when a new user tries to log into FEX PAY when Multi Factor Authentication is enabled

1. Enter the URL https://www.myfexaccount.com/ on your browser

2. Click on the Login button

3. Click on Sign up now

4. Enter your preferred email address and click on the Send verification code

5. Verification code is sent to your email, enter code and click on verify code

6. Enter your new password and information related to your Name and click on Create

7. Setup Multi Factor Authentication

8. Capture the Country and Phone number if SMS/Text is used as a Multi Factor Authentication option

9. Capture the code received. A success message is received if the code has been verified successfully

10. Scan the QR code displayed on screen if Authenticator App has been selected as a method for Multi Factor Authentication and enter the code

11. On successful configuration the user is directed to the FEX PAY home /default landing page

12. Click Log Off to end the session and be redirected to the Login Page

Reset /Change Password

The below steps must be carried out when an existing user wishes to reset / change password

1. Enter the URL https://www.myfexaccount.com/ on your browser

2. Click on the Login button

3. Click on Forgot your password link

4. Enter your email address and click on the Send verification code

5. Enter the verification code received on email. Click on continue if the code has been verified successfully

6. Select a method to perform Multi Factor Authentication

7. Enter a New Password and Confirm New Password

8. On successful password reset the user is directed to the FEX PAY home /default landing page

9. Click Log Off to end the session and be redirected to the Login Page

Reset MFA

1. Reach out to the Dealer requesting to reset Multi Factor Authentication

2. Dealer resets Multi Factor Authentication

3. Then User - Enter the URL https://www.myfexaccount.com/ on your browser

4. Click on the Login button

5. Enter your existing password and click on the Sign in button

6. Setup Multi Factor Authentication

7. Capture the Country and Phone number if SMS/Text is used as a Multi Factor Authentication option

8. Capture the code received. A success message is received if the code has been verified successfully

9. Scan the QR code displayed on screen if Authenticator App has been selected as a method for Multi Factor Authentication and enter the code

10. On successful configuration the user is directed to the FEX PAY home /default landing page

11. Click Log Off to end the session and be redirected to the Login Page