CRM ™
Marketplace Social
Protect your online reputation and connect with your customers through social media to grow your business. MarketPlace Social integrates e-surveys into your CSI follow-up processes for service, sold and unsold customers. Survey scores can drive different processes which invite happy customers to post online reviews and unhappy customers go through a different path designed to resolve a concern or complaint. Reporting helps you pinpoint successes and areas of opportunity within your dealership.
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23% — one out of four — car buyers use social media to discuss or communicate a recent purchase experience.
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