DealerSocket's CRM Solutions Now Designed for Used Car Auto Dealerships
San Clemente, CA June 5, 2013 - Leading auto dealer CRM, DealerSocket (DealerSocket.com), is pleased to announce the launch of DealerSocket for Independent and Buy Here Pay Here Dealers. With more than a decade of experience and higher than 90% customer-retention rate, DealerSocket now caters to independent dealers.
"As an independently owned company, we value the mom-and-pop dealers out there," said Brad Perry, DealerSocket co-founder and CTO. "We are happy to design our CRM solutions and ancillary tools to cater to their specific needs."
DealerSocket for Used Car Dealers features tools to improve Walk-In, Phone-Up, Internet and Marketing processes. Independent dealers will have the capability to utilize DealerSocket mobile services and pre-built marketing campaigns.
For more information about DealerSocket for Independent Dealers, please visit id.dealersocket.com. You can also call (877) 888-8048.
DealerSocket Ready to Release RevenueRadar, an Advanced Database-Mining Tool that Seamlessly Integrates with DealerSocket CRM and Every Major DMS
San Clemente, CA May 2, 2013 - Leading auto dealer CRM, DealerSocket (DealerSocket.com), is excited to announce the release of the highly anticipated RevenueRadar (RevenueRadar.com), an advanced dealership database-mining tool using DealerSocket's technology.
"We've spent several years researching the market and assessing customer needs while developing RevenueRadar," said Brad Perry, DealerSocket co-founder and CTO. "This tool is a true game changer for DealerSocket."
RevenueRadar features eleven queries-called Radars-that continuously search the user's database and send "Pings" when customers are in unique positions to spend, driving revenue to the user's sales and service departments. RevenueRadar works with every major DMS and seamlessly integrates with DealerSocket CRM, allowing Pings to appear throughout the user's CRM. This CRM integration provides accountability, as well as the opportunity to maximize every Ping.
San Clemente, CA April 25, 2013 - Leading auto dealer CRM, DealerSocket (DealerSocket.com), is pleased to partner and integrate with Quorum Information Technologies. DealerSocket now offers a complete, two-way integration with Quorum's XSellerator Data Management System (DMS).
DealerSocket users who utilize Quorum are now able to electronically push deals to XSellerator to complete and book sales, as well as receive automated data feeds from XSellerator.
"We are excited to offer our customers who use Quorum's highly touted DMS, XSellerator, this two-way integration option," said Brad Perry, DealerSocket co-founder and CTO. "It is a pleasure to form this relationship with such a reputable, professional company with an incredible product."
The integration pilot has been successfully completed and is available to all US and Canada dealers.
For more information about DealerSocket, please visit DealerSocket.com, or call (877) 888-8048.
San Clemente, CA March 12, 2013 - Leading auto dealer CRM DealerSocket (DealerSocket.com) is pleased to announce their newly redesigned website is currently live to the public.
The site features a sleek, seamless viewing experience with natural navigation that is pleasing to the eye. Built with responsive technology, DealerSocket.com adapts to fit any viewing device, including tablets, mobile devices and varying screen sizes.
"We re-designed the site to be user-friendly and content-rich," said Brandon Piersant, DealerSocket MARCOM director. "DealerSocket.com keeps viewers up to date with DealerSocket's new product releases and enhancements, as well as on the pulse of the automotive industry through constantly updated videos, white papers and info-graphics."
For more information about DealerSocket or DealerSocket.com, please call (877) 888-8048.
San Clemente, CA Feb. 26, 2013 - Leading auto dealer CRM, DealerSocket (DealerSocket.com), is excited by the overwhelming positive atmosphere at the 2013 National Auto Dealer Association Convention (NADA), held Feb. 8 - 11 in Orlando, FL.
"Our booth was constantly at capacity, and we are grateful for the opportunity to show dealers how our software can empower their businesses," said Matt Redden, DealerSocket executive vice president of sales and marketing. "Everyone we spoke with is confident 2013 will be one for the record books."
Constant innovation has been the hallmark of DealerSocket's success. The unveiling of multiple new products and product enhancements is testament that DealerSocket is continuing in this tradition. DealerSocket also introduced the star of its 2013 marketing campaign: The Green Chair.
"The Green Chair symbolizes success," said Brandon Piersant, MARCOM director for DealerSocket. "The Green Chair was at the booth, and users of DealerSocket's products were excited to take a seat and share their success stories on camera."
Watch for The Green Chair to continue making appearances in DealerSocket's print and digital presences.
For more information about DealerSocket, please call (877) 888-8048 or visit DealerSocket.com.
San Clemente, CA | December 11, 2012 -
DealerSocket Adds SocketTalk and PhoneTracking Tools to Its Popular Product, MobileCRM.
Leading auto dealer CRM DealerSocket (DealerSocket.com) continues to make the newest and best technology available to auto dealers. DealerSocket announced today the release of PhoneTracking and SocketTalk, two additional tools to the highly successful MobileCRM.
SocketTalk allows users to instant message (IM) from within the CRM to internal DealerSocket users. SocketTalk is also a true texting tool that allows instant, two-way communication between the dealership and a customer's mobile device. Users can send texts from a mobile device or desktop, and the customer will receive it as a text message. This efficient communication channel is opt-in and opt-out compliant to protect dealerships and their customers.
MobileCRM PhoneTracking allows dealers currently tracking calls made from their LAN lines or other phone systems through DealerSocket's CTI (Call Tracking Integration) can extend the functionality to calls from mobile devices, as well. Every call, regardless of whether it is made from a landline or a mobile phone, can now be tracked by a dealer.
"SocketTalk is a highly effective way for dealers to communicate with their customers," said Brad Perry, DealerSocket Co-Founder and CTO. "We are also very excited about our new tool, PhoneTracking. Dealers can now rest assured all calls are tracked, whether from a landline or mobile phone."
DealerSocket SocketTalk and PhoneTracking are currently available. For more information, please call (877) 888-8048.
San Clemente, CA | November 28, 2012 - DealerSocket Has Created a Fully Automated Lease Portfolio Management System, Increasing Lease Retention and Penetration and ROI
Leading automotive dealer CRM, DealerSocket, has launched a powerful tool that empowers dealers to manage lease portfolios with automated, multi-channel marketing campaigns from directly within DealerSocket.
"MarketPlace Lease puts laser focus on maximizing the timeline inside the 9-month window to a customer's lease expiration date," said Reuben Muinos, DealerSocket MarketPlace product manager. "What users love about this product is they barely need to lift a finger and can rest assured their lease customers are properly marketed to through a professional, multi-channel marketing campaign."
The channels MarketPlace Lease employs include email, direct mail and live phone calls. "Users can choose from a library of hundreds of stellar, professionally designed, agency-style email templates. We use UPS Innovations for direct mail, which has an over 90% open rate. Live phone calls are made from professionals in the DealerSocket CallCenter. MarketPlace Lease is proven to effectively increase lease retention and penetration," stated Muinos.
This fully automated solution to managing lease customers and maturities is available for an affordable, flat monthly fee. For more information about DealerSocket MarketPlace Lease and DealerSocket's other industry-leading dealer CRM tools, please call (877) 888-8048.
San Clemente, CA | October 31, 2012 - DealerSocket CRM Provides New Manufacturer Incentives Integration at No Additional Cost to Users
Leading automotive dealer CRM, DealerSocket, is pleased to announce the release of its Manufacturer Incentives Integration to all DealerSocket users at no additional cost.
"The manufacturer incentive alerts provide users with additional ammo to contact prospects about vehicles in which they have expressed interest. Alerts are also useful for walk-ins and internet leads," said Matt Redden, Executive Vice President. "We are confident this enhancement will significantly help users make sales."
Incentive icons appear in the CRM coinciding with the vehicle stock number. The user can then click on the highlighted link to display details about the manufacturer incentive on that vehicle. These incentives are critical to increasing sales, as they may lower monthly payments, provide rebates or cash-back. Incentive alerts are visible in several DealerSocket CRM pages, including Employee DashBoard, Desk Log and the Sales Event. Alerts are permission based.
For more information about DealerSocket's automotive CRM (Customer Relationship Management) solutions, please visit DealerSocket.com, or call 877-888-8048.
San Clemente, CA | October 4, 2012 - DealerSocket CRM Makes Its New Enhancement, DealerSocket Notifications, Available, Bringing Cloud Technology to the Auto Dealer CRM Space. Leading automotive dealer CRM, DealerSocket, is excited to announce the release of its new enhancement, the DealerSocket Notifications Center.
"This is an industry first," said Brad Perry, DealerSocket co-founder and CTO. "We are very excited to make this technology available to the automotive dealership space. This free product enhancement operates within a cloud environment, using push-based technologies to synchronize notifications between our desktop and MobileCRM systems. Dealerships are able to have notifications pushed to them wherever they are on their mobile devices." Perry would like to credit Dallin Moon, DealerSocket CRM product manager, for delivering the incredible value of this enhancement feature. Dallin spent three years as a trainer for DealerSocket, training more than 70 stores before he became a product manager and has a vast experience in what Dealers really need.
The synchronized notifications are customizable, allowing users to decide which push notifications are received and to what devices. This provides the opportunity to instantly act upon time-sensitive activities, such as new web leads, received emails, reassigned leads, skate alerts and emails viewed. Notifications are sent to the desktop CRM and MobileCRM, DealerSocket's award-winning mobile app. DealerSocket Notifications Center works across dealerships with one or many stores from a centralized console.
DealerSocket is the only auto dealer CRM offering such a robust, comprehensive system to push notifications to end-users. For more information about DealerSocket Notifications and DealerSocket's other industry-leading dealer CRM tools, please call (877) 888-8048, or visit DealerSocket.com.
San Clemente, CA | September 12, 2012 -
Leading auto dealer CRM, DealerSocket, was selected by PCG Consulting as the winner of the Top Rated Mobile App Award for 2012. The Automotive Website Awards (AWA) ceremony was recently held at the Aria Hotel and Casino in Las Vegas.
"We are honored to be recognized by the prestigious PCG Consulting with the Top Rated Mobile App Award," said Brad Perry, DealerSocket co-founder and CTO. "Thank you to PCG Consulting and everyone involved with the Automotive Website Awards."
According to PCG Consulting, a leading auto dealer consultancy firm, the Top Rated Mobile App is a highly competitive category, rigorously judged by the PCG staff, who stated: "This year, we are recognizing DealerSocket for innovating their existing CRM product to leverage the power and convenience of mobile devices." PCG also cited the user-friendliness, efficiency and robustness as a few of the reasons DealerSocket's MobileCRM received the award.
For more information on DealerSocket Mobile CRM and DealerSocket's many CRM solutions, please call (877) 888-8048, or visit DealerSocket.com.
San Clemente, CA | July 24, 2012 -
DealerSocket, the leading CRM solution for the automotive industry, has released DataRefresh, a powerful new data validation and append service for auto dealers. DataRefresh is a monthly service that performs NCOA, CASS and DNC flagging and appends addresses, phone numbers and email addresses.
“Quality and accuracy is of the utmost importance when it comes to a CRM database,” said Brad Perry, DealerSocket co-founder and CTO. “DataRefresh keeps your most valuable asset-your data-clean, current and accurate.”
DataRefresh validates and appends customer addresses, phone numbers and email addresses for all prospect and sold customer records in a database. By verifying customers' email addresses and allowing prospects/customers to choose a communication preference, auto dealers remain in compliance and keep their online reputations positive. “DataRefresh is more than the traditional data-cleansing product and process. We have combined cleansing with adding and validating information in a simple, done-for-you way,” Perry elaborated.
DataRefresh increases ROI and customer connectivity by:
According to Perry, “DataRefresh is yet another step we (DealerSocket) are taking to create a single source of accurate, usable and clean data for dealers to use in marketing, list distributions and the tracking of customer communication preferences.” For more information on the importance of clean data, see DealerSocket's white paper, Cleansing Customer Data.
For more information on DataRefresh and DealerSocket's many CRM solutions, please call (877) 888-8048.
San Clemente, CA | May 29, 2012 -
Leading auto dealer CRM DealerSocket (DealerSocket.com) announced today it has been recognized in Red Herring's Top 100 awards list, in recognition of the leading private companies from America. The award celebrates startups' innovations and technologies across their respective industries.
Red Herring's editorial staff evaluated the companies on both quantitative and qualitative criteria, such as financial performance, technology innovation, management quality, strategy, and market penetration. Red Herring editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work.
"DealerSocket is honored to be included on such a prestigious list," said Brad Perry, DealerSocket Co-Founder and CTO. "We are focused on continually bringing revolutionary and innovative technology to the realm of dealer CRM. We are thankful to be recognized on these efforts."
For more information about DealerSocket's industry-leading dealer CRM tools, please call (877) 888-8048.