DealerSocket’s Service Scheduler unifies your service and sales departments in a shared mission to capture, convert, and retain lifelong customers. A one-of-a-kind experience brings service managers, advisors, and call center personnel into the CRM, where they can easily manage business volume while creating convenient, personalized customer experiences.
CRM ™
Service
Create Effortless Convenience for Your Customers
Add a mobile-friendly self-service portal to your website, where your customers can create and manage appointments, select services, and keep track of their vehicle maintenance history anytime, day or night. Automated confirmation and reminder texts keep customers engaged as their scheduled service nears.
Get Everything You Need to Manage & Grow Appointments
Balance customer preferences with your capacity using flexible levers like time, advisor, and transportation type for easy in-dealership scheduling. Use a full view of your customers' service history and previously declined services to guide the conversation.
Customize Your Services to Create a Better Experience
Create and configure recommended maintenance packages for any major year, make, or model. Use the tool to adjust and compare options for your customers. Likewise, your storefront is configurable, too. Promote specific services with videos and images.
Connected Customer Management
Managing customers from disjointed systems results in missed opportunities, extra work, and an impersonal customer experience. With DealerSocket's CRM, all interactions with any given customer are accessible from one comprehensive system.
Connected with Your DMS
Seamless two-way connection with every major DMS closes the loop. Once scheduled, date, time, advisor, customer vehicle info, and op codes are sent from CRM to your DMS. ROs, op codes, pricing, labor codes, and appointment codes are pushed back to the CRM.
"I've been using DealerSocket for service scheduling for almost four years now. When I was first told about the switch/update to a new tool, I was a bit skeptical. I get in a routine and don't like to be thrown outside of my comfort zone. However, the new Service Scheduler on DealerSocket has been a painless transition. The update fits the overall design of DealerSocket well, and although there is a learning curve for anything new, it has been a simple process."
