User experience (UX) and user interface (UI) best practices are called “best” for a reason. When employed in a DMS, CRM, or inventory management system, solid UX/UI principles multiply efficiency, making it easier for users to find what they are looking for, saving you lots of time and money.
So, how do you find dealership software that follows best practices? Make sure it checks these eight boxes:
You should be able to access your tools any time, from any place: at your desk, on the lot, at home, or even while running an errand.
Just because a product presents everything on its top page doesn’t make it better. Find a balance between easy access to all of your tasks and a cluttered dashboard that will slow your users down.
Despite finding a solution that moves every task off the top page, you should also be sure it doesn’t take eight or nine clicks to get to your task either. A click or two is ideal.
Choose a solution that has an intuitive layout that any employee can navigate. They should be able to access the entire system without confusion or trying to figure out where to go.
Depth of Functionality
A software solution that automates regular to-do items is a winner.
Ask software vendors whether user feedback shaped their platform. When users are invited to give constructive feedback, the good vendor listens.
Intelligent technology anticipates your questions and provides answers before you ask. From in-module guidance to a searchable help menu, answers should be available at lightning speed.
Minimal Training Required
It shouldn’t take long to figure out user-friendly software. Nonetheless, a vendor that offers 24/7 live support anytime it is a must. Don’t settle for customer support that leaves you constantly playing phone tag.
Achieving a high-adoption rate amongst your staff is crucial to reaping every benefit of new technology. Refer back to these tips to find a vendor/software solution that can be easily implemented with little user resistance.
Most importantly, internal systems affect your customers. When your sales, F&I, and collections teams operate at peak efficiency, you’ll see fewer mistakes and customer complaints.
Once you’ve found the technology for you, snatch it up. It won’t be long before you see the positive effects on your staff adoption, your customer satisfaction, and of course, your bottom line.
For a more detailed look, download Eight Tips for a Stellar User Experience today.
INDEPENDENT DEALER MANAGEMENT SYSTEM (iDMS)
Merging the best-of-breed technologies from FEX DMS and AutoStar Solutions, iDMS is a revolutionary next-generation dealer management system tailored specifically to the Independent/BHPH market.iDMS
Chasing El Patronn
Rudy T. found purpose when he was introduced to the car business 15 years ago. He now has a social media following that extends well beyond his Brooklyn Mitsubishi store.
Driving Forward Podcast | What's Driving Your Website?
The guys who built the Engine 6 website platform discuss the unique challenges dealers face, and how to overcome them.
Connecting The Dots, Part 1: Linking the Digital Experience to Real Life
Linking the Digital Experience to Real Life
Customer Success White Board | It's Time to Ditch the Four Square
See why profit per day is the metric you need to track to improve the overall health of your dealership.
Learn More About DealerSocket's Suite of Dealership Software
DealerSocket offers a suite of products that can help you get the most out of your dealership.