Forced shutdowns due to COVID-19 negatively impacted many dealerships, but for Auffenberg Chevrolet Buick GMC in Farmington, Mo., the pandemic had little impact. In the second quarter of 2020, the dealership posted significant year-over-year increases in unit sales and profit per retail unit — gains General Manager Barry Pannett attributes to a newly streamlined sales process and the solutions provided by DealerSocket CRM and Auto/Mate DMS.
We’ve added the following new releases and enhancements to our industry-leading dealer solutions. Discover what’s new:
CRM
- Desking – Loan to Value. Knowing the Loan to Value (LTV) for a car deal will help Desk Managers make better decisions in the process.
- Ford Direct/Ford Credit Integration – Ford dealers can access Ford credit loan data from directly within CRM.
IDMS – DMS
- Finance charges are in accordance with TX Law 553. Reynolds & Reynolds TX Law 553 contract can be used on deals if and only if RegZ APR and Loan Rate are equal.
- Book/Load API – Enhance Create/Update Person Logic. Person creation and updating is more robust and predictable.
- Impact forms in IDMS can now be printed using a browser of user’s choice and is no longer tied to Internet Explorer.
- IDMS admin users can now use Orbit on any modern browser to effectively perform setting up of Inventory feeds/setup integrations, etc. without the dependency on Internet Explorer.
- Security Role dropdown list has been expanded with a new role attached to a set of security rights used for training and onboarding users.
- Launch Vision Menu directly from Deal Worksheet Page – An action button has been added and is labeled “Vision Menu – add F&I products” on the Deal worksheet page to instantly launch Vision Menu.
DealerFire – Websites
- Inventory Pooling – Dealership groups with multiple stores can now “pool” inventory together among websites so that each dealership shows inventory from the others.
- Animated Modules – DealerFire websites can now show movement inside of the various modules that make up the website.
- Toyota SmartPath Upgrades (Toyota DealerFire customers only) – Inventory can be built/saved on a dealer’s Tier 1 site and then accessed on a Tier 3 site. “Saved heart” page navigation allows users to save their searches to access later.
Auto/Mate – DMS
- Auto-Cancel setting for Unreceipted Parts Orders – this new setting will allow the system to automatically cancel orders once they reach a user defined threshold since the part was ordered.
For more information or questions about how to take advantage of our newest product releases or enhancements, contact us or reach out to your Account Manager today.
Success Story
DealerSocket’s CRM and Auto/Mate DMS Power Auffenberg Chevrolet Buick GMC to Banner Quarter
PROBLEM
Heading into the second quarter, the general manager thought sales would be terrible. Fortunately, businesses in Missouri were only required to shut down for a short time. "If anything, we were positively affected by COVID," says Pannett, who oversees five salespeople who sell an average of 50-70 vehicles per month.
While traffic remained steady, Auffenberg struggled to obtain enough used inventory to satisfy customer demand. To offset this challenge, Pannett focused on improving the sales process for new vehicles. "I've always preferred new and prided myself on the profitability factor of new," he says. "I believe you can make money on new cars, but you have to ask for the money."
"I like how DealerSocket and Auto/Mate talk, and when we make a deal, DealerSocket pushes it into Auto/Mate in a nice, streamlined process. Things like that make our lives easier."
Barry Pannett, General Manager
Auffenberg Chevrolet Buick GMC
SOLUTION
To help streamline the sales process, Pannett turned to DealerSocket's CRM, which his team has been using for a little over a year. Pannett says the group considered three CRM providers before making the switch to DealerSocket in April 2019 — a decision in which every general manager at each location had a voice. As a GM who wears a lot of hats, Pannett says the CRM's ease-of-use is what won him over. DealerSocket's acquisition of Auto/Mate less than a year later increased the value of that decision even more.
"I think the acquisition is a positive change," Pannett says. "I like how DealerSocket and Auto/Mate talk, and when we make a deal, DealerSocket pushes it into Auto/Mate in a nice, streamlined process. Things like that make our lives easier."
"I really like the Desking tool because it allows me to pencil deals the way I've handwritten them for 20 years, but it looks much more professional."
Barry Pannett, General Manager
Auffenberg Chevrolet Buick GMC
To help his team maximize profitability on every deal, Pannett utilized several tools within the CRM:
- Mobile CRM: The CRM's mobile sales app allows Pannett's sales team to respond to leads from anywhere, anytime. He insists on responding to every lead almost instantly, regardless of when that lead lands in the CRM. "I get all of the leads so I can stop the clock with GM. Then I re-assign those leads," he says. "We don't take days off here. If a customer submits a lead on a Sunday, someone has to respond. So, the mobile app is nice because everyone can use the tool remotely."
- Email Campaigns: Pannett has tapped into DealerSocket CRM’s automation tools to deliver timely, relevant marketing and lead follow-up activities. He's also customized his campaigns for every vehicle model and all types of general inquiries. For leads, he schedules emails to go out one, three, and five days after initial contact. "The campaigns are personalized, and they really help to get the customers re-engaged. Probably 75% of people actually respond."
- Home Dashboard: Pannett's favorite tool in DealerSocket's CRM is the customizable dashboard, which he configured to provide quick snapshots of key metrics, appointments, leads, and sales — all on a single homepage. "Since I'm really focused on lead response time, I like to track that," he says. "Today, my lead response time is one minute, but my month-to-date average is 12 minutes, 28 seconds. That's good, but I think it can be better, so that's something to work on." Pannett also relies on the home dashboard to monitor store visits, demos, phone "ups," and completed tasks.
- Desking: One of Pannett's key strategies to keep profitability high is to work every deal from full sticker price. To desk deals, he relies on DealerSocket’s new Desking tool — a highly customizable feature within the CRM that DealerSocket introduced in 2020. "I really like the Desking tool because it allows me to pencil deals the way I've handwritten them for 20 years, but it looks much more professional," he says. "If I handwrite something, it's coming from me. If it's typed on a worksheet, it is what it is; there's something psychological about it. It's amazing how many customers look at the worksheet and don't even ask for a discount."
- Reporting: To track his progress against goals, Pannett relies on Auto/Mate's DMS for reporting functions. "I like to print all the recaps through Auto/Mate, so when a deal comes to my desk, I log in all the information and print it off on a nice little deal recap form."
Pannett also likes the way Auto/Mate provides several different ways to look up information in its Sales & Finance module. "I find it easier to look things up in Auto/Mate than in other sources," he says. For example, reports such as how many deals were sold in the second quarter of last year and average grosses. Pannett also uses reports to help his sales team strategize. "When previous customers come in, it's easy to pull up that customer's name and see how we worked the deal the last time. This capability makes it easy to game plan on how to best work the new deal."
"When previous customers come in, it's easy to pull up that customer's name and see how we worked the deal the last time. This capability makes it easy to game plan on how to best work the new deal."
Barry Pannett, General Manager
Auffenberg Chevrolet Buick GMC
Results
In the second quarter of 2020, Auffenberg Chevrolet Buick GMC posted the following:
Despite a temporary shutdown due to COVID-19, Pannett's focus on streamlining his store's sales process delivered significant increases in unit sales and total profits. He attributes his success to time-tested sales techniques and having the right tools and support.
"The DMS is great, and the CRM is great, but it all comes down to the basics," he says. "Garbage in, garbage out, and if you're not using the tools that are in front of you to help produce results, shame on you. At the end of the day, it comes down to my sales manager and me making sure we inspect what we expect."
With DealerSocket's acquisition of Auto/Mate, Pannett looks forward to the new features and improved integrations that will come as a result. "Between the sales floor, the customers, to finance and the actual delivery, I would say that putting these two systems together definitely brings it all together. It's already created a smoother, more professional experience for everyone."
"Between the sales floor, the customers, to finance and the actual delivery, I would say that putting these two systems together definitely brings it all together. It's already created a smoother, more professional experience for everyone."
Barry Pannett, General Manager
Auffenberg Chevrolet Buick GMC
How Can We Help?
We are proud to serve over 9,000 dealerships with our unified automotive retail solutions. Let's talk about how we can help drive operational efficiency and bottom-line results in your dealership.
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CRM ™
Improve your data with CRM integrations
According to a recent study by Experian, 28% of current customer or prospect data is suspected to be inaccurate in some way.
Combine DealerSocket’s CRM with Auto/Mate DMS to eliminate these hassles inaccurate data you are using to market to prospects and customers with:
- Real-time, 2 way data sync
- Data cleansing for better marketing
- Desking tools to ensure efficient and accurate sales data
Creating Customers for Life
Make it easy to reach the right customers at the right time. Pairing DealerSocket CRM and Auto/Mate DMS enhances your dealership follow-up post sales through:
- Data-cleansing tools
- Built-in service scheduler
- AutoPoint targeted digital marketing
Why DealerSocket CRM
Sales
Accelerate sales performance with a centralized, real-time view of the data that drives sales process and accountability.
Marketing
Contact the right person through the right channel with the right message through our robust, easy-to-manage marketing capabilities.
Service
Connect your sales and service departments and maximize service opportunities.
Group Management
Scale the power of your group with a system that works for you, not the other way around.
Franchise Dealership Management
Connect with customers and drive ROI with our innovative technology for franchise dealerships.
Independent Dealership Management
Work with a CRM designed for the unique needs of independent and BHPH dealers.
Learn More About the Power of DealerSocket CRM and Auto/Mate DMS
DealerSocket's unified solutions helps you create an end to end process that streamlines your operations.
We'll help you assess your marketing, sales, and service processes to highlight how CRM can enhance the customer experience.
"*" indicates required fields
Strategic Partnership to Provide Dealers an Improved F&I Platform for an Engaging, Intuitive Customer Experience
November 18, 2021, Westlake, TX – Auto/Mate, LLC, a subsidiary of DealerSocket, LLC, and member of the Solera Group of companies, today announced Vision Dealer Solutions as its preferred Finance and Insurance (F&I) provider. This strategic partnership allows Auto/Mate to deliver higher value to dealerships in terms of more modern, engaging, and intuitive F&I presentations that build trust and transparency with car buyers.
“Together with Vision Dealer Solutions, Auto/Mate is delivering a more engaging sales experience equipped with the remote tools designed to provide car buyers the convenience, flexibility, and modernization they’ve come to expect,” said Rebecca McGraw, VP of Product for North American Retail Solutions, Solera.
Auto/Mate now offers an improved F&I solution that creates meaningful relationships between sales teams and their clients – helping build the process and experience they want – whether car buyers are purchasing their vehicle at the dealership or from the comfort of their homes. For more product details, please see the attached overview video.
Vision Dealer Solutions’ platform includes a traditional customizable F&I menu (VisionMenu), mobile presentations (VisionTouch), digital signature capture (vSignature), and more than 35 F&I reports used to evaluate and improve upon F&I performance (VisionReport).
“We are pleased to partner with DealerSocket to bring an extraordinary customer experience to our mutual customers. Our tight integration with the Auto/Mate DMS allows users to seamlessly transition to their F&I Menu and signing experience,” said Ron Martin, President, Vision Dealer Solutions.
VisionTouch Sales, Customer, and Finance modes, with Remote F&I and vSignature lead customers through the entire F&I buying process no matter where they are. Using Remote F&I and vSignature, customers can eSign any form digitally on a tablet, or remotely on their smart device.
About DealerSocket
DealerSocket serves over 9,000 automotive dealerships with best-in-class solutions for customer relationship management, digital retailing/marketing, websites, inventory management and analytics solutions, as well as leading enterprise-level dealership management systems. DealerSocket solutions transform the automotive experience with innovations and unparalleled, award-winning customer service. For more information, visit www.dealersocket.com.
About Vision Dealer Solutions
Vision Dealer Solutions provides companies, dealers, and agents with technologically advanced tools to expedite customer service, create meaningful and profitable relationships, and shape the Finance & Insurance (F&I) industry. Vision Dealer Solutions products allow finance managers to quickly complete a deal using cutting-edge rating and contracting features and easy-to-use electronic sales tools. Products also help dealers simplify the selling process and increase profitability with eSign, secure document storage, and customizable progress tracking. Discover more about Vision Dealer Solutions at visiondealersolutions.com.
Contact:
Priti Sharma
Solera Communications
Playlist
1 Videos
Inventory+ ™
How Inventory+ works for your needs
Find out how Bella Group streamlines and simplifies processes and measures performance with the customization and reporting of Inventory+.
Having the KPI's of all our dealerships together is the best part of Inventory+. We need enterprise views to make informed decisions as a group.
Mayleen Garcia, Systems Manager
Bella Group
The service received from Mark Etue has been nothing short of exceptional. Not only has he taken an active consulting role with us, but he also has a solution-oriented approach. We are very grateful not only for the service provided but for the quality and tremendous effort behind his service. We look forward to his services in the future and for our relationship with DealerSocket to continue its growth.
See it in Action
Watch this short video to learn more about Inventory+ and how its Ideal Inventory Model™ can maximize profit.
Ready to Learn More?
The fusion of Inventory+ and Auto/Mate DMS gives dealers the ultimate platform fueled by innovation and award-winning customer service. We help dealers reach the pinnacle of success by putting their needs first and delivering products that boost profits and create a strong customer experience.
We believe technology has the power to transform the way that today's customers buy cars, so come see how we're forging the path ahead. Sign up here to speak with a Inventory expert!
CRM ™
A.C.E. Your Customer Experience
Some dealerships log into 10 or more systems per day to generate leads, follow-up with potential and past customers, and complete a sale. Are you spending valuable selling time adding and copying information from system to system? Combine DealerSocket’s CRM with Auto/Mate DMS to eliminate these hassles and A.C.E. your customer experience.
- Accelerate Your Sales Process
- Communicate Personally
- Efficiently Follow-Up
Accelerate Your Sales Process
Control every part of the sales process; from lead generation, to call management, and Mobile CRM.
Empower your team to complete the sales process.
Desk deals using the CRM desking tool, keeping all customer information accurate as you push to Auto/Mate DMS.
The Power of a Connected CRM and DMS
- Mobile CRM allows your team to scan licenses, VIN numbers, and quick-up a customer quickly and accurately.
- Manage inbound calls to keep your sales team accountable and create training opportunities.
- Desk deals using the integrated desking tool, eliminating duplicate data entry and ensuring accurate information across all systems.
"I like how DealerSocket and Auto/Mate talk, and when we make a deal, DealerSocket pushes it into Auto/Mate in a nice, streamlined process. Things like that make our lives easier."
Barry Pannett
General Manager, Auffenberg Chevrolet Buick GMC
Communicate Personally
DealerSocket CRM marketing experiences are customizable to your sales process and generate the right touches for the sales team.
The CRM texting, equity mining, and automation tools find customers ready to begin and move through the path to purchase, increasing conversion rates.
Starting meaningful (text) conversations
"You're 3x more likely to sell a prospect a car when you engage them in one-on-one texting."
Your dealership can start (and continue) meaningful text conversations with SocketTalk from DealerSocket's CRM, and integrated texting tool that delivers seamless connectivity and provides accountability across your sales team.
Efficiently Follow-Up
DealerSocket CRM combined with Auto/Mate DMS makes it easier to follow-up with your customers. Using data cleansing and service marketing, get customers back in the dealership for service and sales opportunities.
Creating Customers for Life
Make it easy for your customers to see their registered vehicles and recommended services when scheduling appointments online. Pairing DealerSocket CRM and Auto/Mate DMS enhances your dealership follow-up post sales through:
See How It Works
- Service Marketing
- Built-In Service Scheduler
- Data-Cleansing Tools
"It empowers us to go back and mine our customers who decline a service, allowing us to resale a service, whether through a discount or another type of incentive. We want to give a customer a reason to come back into the store."
Victor Souza
General Manager, BMW of Tenafly
Why DealerSocket CRM
Sales
Accelerate sales performance with a centralized, real-time view of the data that drives sales process and accountability.
Marketing
Contact the right person through the right channel with the right message through our robust, easy-to-manage marketing capabilities.
Service
Connect your sales and service departments and maximize service opportunities.
Group Management
Scale the power of your group with a system that works for you, not the other way around.
Franchise Dealership Management
Connect with customers and drive ROI with our innovative technology for franchise dealerships.
Independent Dealership Management
Work with a CRM designed for the unique needs of independent and BHPH dealers.
Learn More About the Power of DealerSocket CRM and Auto/Mate DMS
DealerSocket's unified solutions helps you A.C.E. the customer experience. Adding CRM to your Auto/Mate DMS creates an end to end process that streamlines your operations. We'll help you assess your marketing, sales, and service processes to highlight how CRM can enhance the customer experience.Overview:
This past year has been a record setter for dealers who have been achieving profit levels 82% higher than the previous six-year average, regardless of franchise or location. As a byproduct of the industry’s explosive profitability, many dealers are expanding their operations or have plans to.
It’s critical for dealers embarking on expansion to implement efficient, scalable systems and processes that can handle increased inputs to hit your goals. Otherwise, you risk time-wasting tasks and duplicate work that limits productivity, eats into your bottom line, and stifles growth.
- Identifying inefficient functions in your core departments
- Best practices for creating scalable systems and processes that enable growth
- Using key metrics and reporting to uncover actionable insights
Webinar Presenters:
Vince DeMare
Manager, Product Knowledge Experts
DealerSocket
Adam Starr
Manager, Product Knowledge Experts
DealerSocket
Get the DMS functionality and value you deserve
We help dealers large and small by making them more profitable, improving their processes and reducing their frustration through our innovative software and support. Together, Auto/Mate and DealerSocket are giving dealers a new choice for a connected platform and award-winning customer service.
The partner dealers want
Committed to our dealers. Auto/Mate DMS has proudly served dealerships for decades. Over 98% of our customers stay with us because they love the value they get and the service they can rely on.
Free software upgrades for life. You shouldn’t be nickeled and dimed for the latest and greatest. We’re constantly making enhancements to our software to deliver the innovation you need to make your job easier.
By Car People, For Car People™. With a team of former dealership employees with more than 1,500 years of combined experience, Auto/Mate does business differently. We’ve been in your shoes and understand what it really means to be a dealer.
You control your data. Period. With Auto/Mate’s open API, you have the freedom to decide who you do business with. Afterall, it is your data.
“Auto/Mate is doing things that actually improve our business. And that’s rare…”
JD Mixon
Director of Operations
World-class support
Sometimes it’s not about reinventing the wheel, it’s about doing business differently. Our industry-leading NPS score, and customer retention rate of 98% speak volumes to the efforts we put behind every encounter with our dealers.
Free web training for life
Training doesn’t end on the last day of your implementation. The same dealer experts who helped your team transition to a new DMS are the same ones who will provide you with free phone and web support whenever you need it.
Most proven conversion process in the business
We make switching your DMS more like ripping off a bandage than a heart transplant. Our in-house conversion team conducts hundreds of thorough data conversions annually and understands how important the preservation of your data is.
The answers you need when you need them most
As the old saying goes “time is money.” You need answers and you need them fast. That’s why you’ll always be connected to someone with 5 or more years of dealership experience when you call us. Of the approximate 125,000 support cases created annually, our team resolves 81% of them during the first call.
Key features
Sales & Finance
A one-stop shop for creating, closing and billing deals. Provide your customers with a clear and quick car buying experience while also increasing your per unit retail gross profit.
Vehicle Merchandising
Maintain and update your vehicle inventory with ease and efficiency. Vehicle Merchandising enables you to view your inventory the way you want with the ability to sort and filter information.
Accounting
Our Accounting system provides departmental control to your accounting office by bringing all of the moving pieces together, resulting in better communication, greater insight and a more streamlined workflow. And when it comes to large dealer groups, our strong Intercompany Accounting product provides the functionality and ease of use that corporate controllers need.
Service Merchandising
Maximize your service revenue with a wide variety of tools to help increase service volume and seamlessly accelerate the repair order from start to finish. We bring convenience to your service department with real-time status updates in the appointment calendar, access to OEM integrations and repair order information.
Parts
Manage your parts department’s daily functions and inventory with user-friendly software actually based on your workflow. Our Parts system helps reduce idle tech time, increase parts sales and lower obsolescence.
Report/Mate
Our reporting engine gives your dealership the ability to track items such as sales, inventories, negative parts on hand, G/Ls, trends, profit and expenses. Measure performance, set achievable goals and increase efficiency and reliability by generating customizable reports around the criteria that’s important to you.
Take the stress out of DMS
We help dealers large and small by making them more profitable, improving their processes and reducing their frustration through our innovative software and support. Together, Auto/Mate and DealerSocket are giving dealers a new choice for a connected platform and award-winning customer service.
The partner dealers want
Committed to our dealers. Auto/Mate DMS has proudly served dealerships for decades. Over 98% of our customers stay with us because they love the value they get and the service they can rely on.
Free software upgrades for life. You shouldn’t be nickeled and dimed for the latest and greatest. We’re constantly making enhancements to our software to deliver the innovation you need to make your job easier.
By Car People, For Car People™. With a team of former dealership employees with more than 1,500 years of combined experience, Auto/Mate does business differently. We’ve been in your shoes and understand what it really means to be a dealer.
You control your data. Period. With Auto/Mate’s open API, you have the freedom to decide who you do business with. Afterall, it is your data.
“Auto/Mate is doing things that actually improve our business. And that’s rare…”
JD Mixon
Director of Operations
World-class support
Sometimes it’s not about reinventing the wheel, it’s about doing business differently. Our industry-leading NPS score, and customer retention rate of 98% speak volumes to the efforts we put behind every encounter with our dealers.
Free web training for life
Training doesn’t end on the last day of your implementation. The same dealer experts who helped your team transition to a new DMS are the same ones who will provide you with free phone and web support whenever you need it.
Most proven conversion process in the business
We make switching your DMS more like ripping off a bandage than a heart transplant. Our in-house conversion team conducts hundreds of thorough data conversions annually and understands how important the preservation of your data is.
The answers you need when you need them most
As the old saying goes “time is money.” You need answers and you need them fast. That’s why you’ll always be connected to someone with 5 or more years of dealership experience when you call us. Of the approximate 125,000 support cases created annually, our team resolves 81% of them during the first call.
Key features
Sales & Finance
A one-stop shop for creating, closing and billing deals. Provide your customers with a clear and quick car buying experience while also increasing your per unit retail gross profit.
Vehicle Merchandising
Maintain and update your vehicle inventory with ease and efficiency. Vehicle Merchandising enables you to view your inventory the way you want with the ability to sort and filter information.
Accounting
Our Accounting system provides departmental control to your accounting office by bringing all of the moving pieces together, resulting in better communication, greater insight and a more streamlined workflow. And when it comes to large dealer groups, our strong Intercompany Accounting product provides the functionality and ease of use that corporate controllers need.
Service Merchandising
Maximize your service revenue with a wide variety of tools to help increase service volume and seamlessly accelerate the repair order from start to finish. We bring convenience to your service department with real-time status updates in the appointment calendar, access to OEM integrations and repair order information.
Parts
Manage your parts department’s daily functions and inventory with user-friendly software actually based on your workflow. Our Parts system helps reduce idle tech time, increase parts sales and lower obsolescence.
Report/Mate
Our reporting engine gives your dealership the ability to track items such as sales, inventories, negative parts on hand, G/Ls, trends, profit and expenses. Measure performance, set achievable goals and increase efficiency and reliability by generating customizable reports around the criteria that’s important to you.
The DMS you want riding shotgun
We help dealers large and small by making them more profitable, improving their processes and reducing their frustration through our innovative software and support. Together, Auto/Mate and DealerSocket are giving dealers a new choice for a connected platform and award-winning customer service.
The partner dealers want
Committed to our dealers. Auto/Mate DMS has proudly served dealerships for decades. Over 98% of our customers stay with us because they love the value they get and the service they can rely on.
Free software upgrades for life. You shouldn’t be nickeled and dimed for the latest and greatest. We’re constantly making enhancements to our software to deliver the innovation you need to make your job easier.
By Car People, For Car People™. With a team of former dealership employees with more than 1,500 years of combined experience, Auto/Mate does business differently. We’ve been in your shoes and understand what it really means to be a dealer.
You control your data. Period. With Auto/Mate’s open API, you have the freedom to decide who you do business with. Afterall, it is your data.
“Auto/Mate is doing things that actually improve our business. And that’s rare…”
JD Mixon
Director of Operations
World-class support
Sometimes it’s not about reinventing the wheel, it’s about doing business differently. Our industry-leading NPS score, and customer retention rate of 98% speak volumes to the efforts we put behind every encounter with our dealers.
Free web training for life
Training doesn’t end on the last day of your implementation. The same dealer experts who helped your team transition to a new DMS are the same ones who will provide you with free phone and web support whenever you need it.
Most proven conversion process in the business
We make switching your DMS more like ripping off a bandage than a heart transplant. Our in-house conversion team conducts hundreds of thorough data conversions annually and understands how important the preservation of your data is.
The answers you need when you need them most
As the old saying goes “time is money.” You need answers and you need them fast. That’s why you’ll always be connected to someone with 5 or more years of dealership experience when you call us. Of the approximate 125,000 support cases created annually, our team resolves 81% of them during the first call.
Key features
Sales & Finance
A one-stop shop for creating, closing and billing deals. Provide your customers with a clear and quick car buying experience while also increasing your per unit retail gross profit.
Vehicle Merchandising
Maintain and update your vehicle inventory with ease and efficiency. Vehicle Merchandising enables you to view your inventory the way you want with the ability to sort and filter information.
Accounting
Our Accounting system provides departmental control to your accounting office by bringing all of the moving pieces together, resulting in better communication, greater insight and a more streamlined workflow. And when it comes to large dealer groups, our strong Intercompany Accounting product provides the functionality and ease of use that corporate controllers need.
Service Merchandising
Maximize your service revenue with a wide variety of tools to help increase service volume and seamlessly accelerate the repair order from start to finish. We bring convenience to your service department with real-time status updates in the appointment calendar, access to OEM integrations and repair order information.
Parts
Manage your parts department’s daily functions and inventory with user-friendly software actually based on your workflow. Our Parts system helps reduce idle tech time, increase parts sales and lower obsolescence.
Report/Mate
Our reporting engine gives your dealership the ability to track items such as sales, inventories, negative parts on hand, G/Ls, trends, profit and expenses. Measure performance, set achievable goals and increase efficiency and reliability by generating customizable reports around the criteria that’s important to you.
Drive results with the DMS By Car People, For Car People™
We help dealers large and small by making them more profitable, improving their processes and reducing their frustration through our innovative software and support. Together, Auto/Mate and DealerSocket are giving dealers a new choice for a connected platform and award-winning customer service.
The partner dealers want
Committed to our dealers. Auto/Mate DMS has proudly served dealerships for decades. Over 98% of our customers stay with us because they love the value they get and the service they can rely on.
Free software upgrades for life. You shouldn’t be nickeled and dimed for the latest and greatest. We’re constantly making enhancements to our software to deliver the innovation you need to make your job easier.
By Car People, For Car People™. With a team of former dealership employees with more than 1,500 years of combined experience, Auto/Mate does business differently. We’ve been in your shoes and understand what it really means to be a dealer.
You control your data. Period. With Auto/Mate’s open API, you have the freedom to decide who you do business with. Afterall, it is your data.
“Auto/Mate is doing things that actually improve our business. And that’s rare…”
JD Mixon
Director of Operations
World-class support
Sometimes it’s not about reinventing the wheel, it’s about doing business differently. Our industry-leading NPS score, and customer retention rate of 98% speak volumes to the efforts we put behind every encounter with our dealers.
Free web training for life
Training doesn’t end on the last day of your implementation. The same dealer experts who helped your team transition to a new DMS are the same ones who will provide you with free phone and web support whenever you need it.
Most proven conversion process in the business
We make switching your DMS more like ripping off a bandage than a heart transplant. Our in-house conversion team conducts hundreds of thorough data conversions annually and understands how important the preservation of your data is.
The answers you need when you need them most
As the old saying goes “time is money.” You need answers and you need them fast. That’s why you’ll always be connected to someone with 5 or more years of dealership experience when you call us. Of the approximate 125,000 support cases created annually, our team resolves 81% of them during the first call.
Key features
Sales & Finance
A one-stop shop for creating, closing and billing deals. Provide your customers with a clear and quick car buying experience while also increasing your per unit retail gross profit.
Vehicle Merchandising
Maintain and update your vehicle inventory with ease and efficiency. Vehicle Merchandising enables you to view your inventory the way you want with the ability to sort and filter information.
Accounting
Our Accounting system provides departmental control to your accounting office by bringing all of the moving pieces together, resulting in better communication, greater insight and a more streamlined workflow. And when it comes to large dealer groups, our strong Intercompany Accounting product provides the functionality and ease of use that corporate controllers need.
Service Merchandising
Maximize your service revenue with a wide variety of tools to help increase service volume and seamlessly accelerate the repair order from start to finish. We bring convenience to your service department with real-time status updates in the appointment calendar, access to OEM integrations and repair order information.
Parts
Manage your parts department’s daily functions and inventory with user-friendly software actually based on your workflow. Our Parts system helps reduce idle tech time, increase parts sales and lower obsolescence.
Report/Mate
Our reporting engine gives your dealership the ability to track items such as sales, inventories, negative parts on hand, G/Ls, trends, profit and expenses. Measure performance, set achievable goals and increase efficiency and reliability by generating customizable reports around the criteria that’s important to you.
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