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Session Description:
Now, more than ever, it’s crucial to offer multiple payments options to your customers to maintain cash flow at your dealership. Join us on Tuesday, April 28, for an engaging & educational webinar on how to use the built-in tools inside IDMS, like EPS (electronic payment servicing), Text, and IVR (interactive voice response), to do just that! These automated tools not only let your customers maintain social distancing but also provide flexible payment options for the future.
Whether you’re trying to take payments virtually, dealing with a reduction in staff, having to run the entire dealership from your home (or all three!) this webinar is what you need to make the most of IDMS. Register below to save your seat, and if you can’t make the webinar time, then register anyway, and we’ll send you a recording.
About the Presenters:
Esther Aikey, Implementation Consultant II, DealerSocket
A veteran consultant for DealerSocket, Esther Aikey has helped hundreds of independent dealers install IDMS and take their business to the next level. A verifiable expert in all things independent & BHPH operations, Esther has keen insights into dealer training & best practices that has earned dealer trust over the years.
Steven “Joey” Wallen, Sr. Hands-On Lab Instructor, DealerSocket
Joey is a familiar face to some of our IDMS customers as a virtual classroom instructor, doing regular deep dives and walkthroughs of IDMS and its components. With a comprehensive knowledge of IDMS, Joey helps independent dealers elevate their stores by giving them the hands-on training they need to succeed.
This webinar has ended. You may view the recording below.
Session Description:
“As retail leaders, we need to rally, inspire and share our unique insights (with our fellow Dealers) in service to our associates and our communities and we need to do it ASAP.” – Erich K. Gail, CEO of Cardinale Group of Companies
Join Erich as he discusses how their group is enhancing their capabilities to serve and support their communities. In this candid, Q&A style webinar, Chase Cutler of DealerSocket will interview Erich to provide insights and opportunities which exist ‘Here & Now’ and what’s next for the Cardinale Group of Companies as they enhance the customer experience within our ‘New Normal’.
About the Presenters:
Erich K. Gail
CEO, Cardinale-Group of Companies.
Erich K. Gail is the Chief Executive Officer of the Cardinale-Group of Companies. In this capacity, Mr. Gail leads each of the following holdings throughout the United States, Canada, and Mexico:
Mr. Gail is a 30-year veteran of the global automotive industry having served in a variety of executive and senior leadership roles within a vast array of management and investment groups.
Mr. Gail has extensive experience developing new business operations as well as enhancing the performance of mature organizations throughout the United States, Canada, Europe, China, Korea, and Japan.
Chase Cutler
Be sure to check out some of our past Webinars for more helpful insights:
This webinar has ended. You may view the recording below.
Session Description:
COVID-19 presented a rapid change in the market that a small number of dealers were prepared for. These businesses enacted proactive communication channels that sync’d with business goals and governmental requirements to aid consumer transparency.
Join Cavan Robinson of DealerSocket, and Stephen Hailey of Honda of Cleveland as they discuss the immediate response to government mandate COVID-19 requirements, and give examples of dealers that hit the ground running with effective consumer messaging.
About the Presenters:
Stephen Hailey, Business Development Manager, Honda of Cleveland
With over 21 years of experience in the automotive industry, Stephen Hailey drives results at Honda of Cleveland (Bowers Automotive Group) as their Business Development Manager. In his career, he has been named National Salesman of the month four times, been named a top dealer in the country, and helped a Nissan dealership reached new heights by achieving $12 million in sales in a brand-new territory. He’s known for his big laugh and even bigger personality, and it’s easy to see why.
Cavan Robinson, Director, Product Marketing, DealerSocket
Cavan Robinson was the very first website director of accounts at DealerFire, working with some of the largest dealer groups in the country on enhancing their digital presence through content marketing and digital advertising. Now, as Director of Product Marketing at DealerSocket, he leads a team of specialists in go to market strategies.
Session Description:
Dealerships are quickly preparing to respond to new, government-mandated requirements. From shortened “by appointment only” hours to temporary closures, dealers are facing unprecedented obstacles in navigating business operations. Join Aaron Schinke of DealerSocket and Kris Nielsen of Soave Automotive Group as they share tactical takeaways for sales and customer management outside the showroom.
About the Presenters:
Aaron Schinke, Vice President, Product Management, DealerSocket
Aaron Schinke is DealerSocket’s Vice President of Product Management. In this role, Aaron leads the strategy and development of the company’s CRM business which also includes Service, Revenue Radar (equity mining) and desking. Additionally, Aaron oversees the build out of DealerSocket’s integrated automotive technology platform, helping dealers drive profitability across all aspects of their business. Aaron joined DealerSocket via the acquisition of DealerFire where he served as Vice President.
Kris Nielsen, Sales Operations and Customer Experience Manager, Soave Automotive Group
Kristopher Nielsen is a digital marketer with over 10 years of experience. As the Sales and Customer Experience Operations Manager for the Soave Automotive Group, Kris oversees the sales processes, digital marketing, and customer experience for 10 luxury and exotic automobile dealerships in the Kansas City area.
Kris is also the Chairman of the Social Media Club of Kansas City, a collection of over 2,000 social media marketing professionals. Beyond that, Kris is an experienced public speaker and does consulting work for businesses outside of the automotive industry that want to grow their digital footprint.
Session Description:
A Modern Retail Experience provides the customer an easy, efficient, digital option to purchasing a car without ever stepping foot in your showroom. Now more than ever before, delivering a positive experience online can truly help sustain a dealership during these difficult times. By holistically mapping out the customer’s entire experience, you can avoid the pitfalls of a poorly performing website and customer experience.
Join Subi Ghosh and Cavan Robinson as they come together to share best practices and provide templates and examples to help you think through the steps to deal with the increased virtual shopping. Our goal is to collaborate to provide a roadmap whether you have a Digital Retailing Tool or not.
As an industry, we can move forward together through collaboration and a free exchange of ideas.
About the Presenters:
Subi Ghosh, VP Marketing and OEM Relations, Stream Companies
Subi Ghosh spent her first 6 years in Automotive working her way from Internet Assistant to Sales and E-Commerce Director of Dealer Groups. Her passion for the industry and drive to be an advocate for dealers, aligns perfectly with her roles VP of Marketing and OEM Relations at Stream Companies and Founding Board Member of Women In Automotive. Subi has become a respected speaker at major Automotive Events including NADA, Digital Dealer, Driving Sales, and more. She keeps actively involved in the community to share knowledge, grow within her profession, and improve the way the industry sells and markets cars.
Cavan Robinson, Director, Product Marketing, DealerSocket
Cavan Robinson was the very first website director of accounts at DealerFire, working with some of the largest dealer groups in the country on enhancing their digital presence through content marketing and digital advertising. Now, as Director of Product Marketing at DealerSocket, he leads a team of specialists in go to market strategies.